InnovAge PACE

Life on Your Terms

The Challenge

Create an entirely new way of talking about senior care that can buck the stereotypes and pre-conceptions. InnovAge PACE is a different way of caring for seniors. We had to find a new way to talk about it that makes our audience of aging adults and their caregivers feel welcomed, empowered, respected and most importantly, excited to learn more.

Our Role

Brand Strategy
Media Strategy
Name, Logo, Tagline
Brand Identity
Collateral
Print
Television
Radio
Mobile Advertising
Digital Advertising
Out-of-home

The Solution

We started by visiting every InnovAge PACE center across the country and speaking with InnovAge participants, their family caregivers and staff. We were inspired by how happy they were and how much they loved talking about InnovAge. So we created a campaign that captured and celebrated participants’ enthusiasm and showed how InnovAge not only helps seniors stay independent, it helps them to keep enjoying the things they love. In short, InnovAge helps you stay you.

Older man playing banjo in a living room with several guitars hanging behind him, and words that read, "We help Joe stay Joe."

Interior pages of a beautifully designed Annual Report.

Out-of-home bus shelter display of an elderly women playing cards, and words that read, "Independence never gets old."

Innovage social media advertisement appearing on Facebook, in an iPhone, with three illustrated icons and the words, "All-inclusive care to help you stay you."

Outdoor billboard showing an elderly man playing banjo in his living room, with the words "You're never too old to be yourself."

Print advertisement showing a older woodworker in his shop creating a wooden mallard, with the words "We help Luis stay Luis."

THE IMPACT

Our message of independence and individuality struck a chord with our audience. Too often seniors feel like seeking help means losing control of who they are. InnovAge PACE stands in stark contrast to the alternatives and seniors responded in a big way.

Inquiry calls that attribute a campaign tactic as “how you heard of us” have increased almost 6 times.
Participant referrals from professional sources increased year-over-year by 22%.
Since launch, monthly call volumes from family caregivers has doubled.
Eight years after establishing the InnovAge brand, Karsh Hagan worked in partnership to increase the company value by more than $750M. In 2016 Welsh, Carson, Anderson & Stowe (WCAS) acquired InnovAge at a value of approx. $196M. A recent acquisition valued the organization at $950M.

THE ACCOLADES

The campaign was awarded GOLD for "Total Advertising Campaign with TV" in the Healthcare Marketing Report's 35th Annual Healthcare Advertising Awards.
In 2018, the campaign won the Aster Awards (a national healthcare marketing award program associated with their magazine, "Marketing Healthcare Today").
In 2019, InnovAge won a Gold Award for Newspaper Advertising at the National 37th Annual Healthcare Advertising Awards.

We're ready when you are

Whether you want to learn more or roll-up your sleeves and get to work, give us a call or drop us a message.
We'd love to hear from you.