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Senior Account Manager

Account Service

The Senior Account Manager manages multiple relationships with clients, is the face of day-to-day communication, and sets expectations for project delivery. This position begins the transition into a more senior role within the Account Service function, elevating beyond the management of the account to more comprehensive strategic planning development. The Senior Account Manager helps to clarify and develop project objectives, identify challenges, and guide the creation of strategies and metrics for success. 


  • Build a strong relationship with clients rooted in trust, honesty, strategic prowess, thoughtful problem-solving and ability to integrate creative and media ideas.
  • Lead the agency and client teams by inspiring positive outcomes through an understanding of client goals, measurement and opportunities
  • Lead and work effectively with a variety of internal disciplines and business groups, including Account Management, Technology, Creative, Production and Media teams.
  • Demonstrate confidence and authority as the day-to-day voice of the agency team
  • Balance the dual expectations of your clients and the agency
  • Assist the Account Supervisor/Director with strategic planning, scopes of work, annual contacts, etc. 
  • Ensure operational excellence and that relevant information is communicated and translated into specific actions. 
  • Maintain and grow knowledge of the client’s business (objectives, risks and strategies) and its marketing goals, applying them to the direction for projects. 
  • Identify opportunities for incremental growth and proactive thought leadership. 
  • Financial management responsibilities include writing and reviewing SOWs, billing for client(s) managed, review monthly billing spreadsheets with clients
  • Manages up and knows when to escalate internal and/or client concerns.
  • Mentor and support career development of junior team members


  • Role will be remote initially due to COVID-19, however, this role is based in Denver
  • Three to six years of advertising agency experience required
  • Previous account management experience managing medium/large-scale marketing projects
  • Bachelor’s degree in related field
  • Tourism or Financial and/or Banking experience a plus
  • Team player with strong intrapersonal and organizational skills
  • Detail-oriented, a strong communicator and an effective presenter with skills necessary to develop effective presentations
  • Ability to thrive in a fast-paced team environment
  • Able to think and operate with strategic orientation in addition to task/project management
  • Has detailed knowledge of the digital industry, emerging trends and innovation
  • Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions
  • Knowledge of Word, Excel, Keynote and other agency related software

About Karsh Hagan

Made in Colorado, 1977

Karsh Hagan is a boldly independent, multi-disciplined marketing, design and technology company in Denver, Colorado. As a purpose-driven collection of makers, doers, innovators, and explorers of brave ideas, we believe brands have to transcend what they make or do, and stand for something bigger to make a lasting impact in the world today. We don't just do advertising. We don't just do design. We don't just build websites or mobile apps. We solve real-world business challenges with creative solutions that generate positive results and add lasting value to people's lives.


This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Karsh Hagan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a covered veteran or any other protected status in accordance with applicable federal, state, and local laws.

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